FAQ & Policies
See also our Terms & Conditions and Privacy Policy. Can't find what you're looking for? Contact us or email contact@oroyluna.com.
Sizing & Fit
Every product page has a size chart with garment measurements (chest, length and shoulder). Lay a T-shirt that fits you well flat, measure it across the chest from armpit to armpit and double it, then compare with the chart.
Regular fit follows the body with a little room. Oversized tees have dropped shoulders, a wider body and a longer length — take your usual size for a relaxed look, or one size down for a closer fit. Slim fit sits closer to the body.
Our cotton is pre-shrunk and bio-washed, so shrinkage is minimal (under 3%) when you follow the care instructions — wash cold and tumble dry low.
Orders & Shipping
Shipping is free on orders of ₹999.00 or more. Below that, a flat ₹79.00 shipping fee applies.
Orders are packed within 1–2 business days. Delivery usually takes 2–4 days to metro cities and 4–7 days elsewhere in India. You will get the courier and tracking number by email as soon as your order ships.
Go to My Account → My Orders and open your order to see live tracking updates. You can also use the tracking link in your shipping email.
Yes — you can cancel from My Orders any time before it is handed to the courier. Online payments are refunded automatically to the original payment method.
Not yet. We currently deliver to all serviceable PIN codes in India.
Payment
UPI, credit and debit cards, net banking and wallets through Razorpay, plus Cash on Delivery on orders up to ₹5,000.00 (a ₹49.00 COD fee applies).
Yes. Payments are processed by Razorpay, a PCI-DSS compliant gateway. We never see or store your card details.
Yes, all prices shown include GST. A GST invoice is available from your order page once your order is confirmed.
Exchanges & Returns
Yes, free of charge. Within 7 days of delivery, open your order in My Orders, choose "Exchange size / colour" and pick the new size. We collect the original and ship the new size at no extra cost, subject to stock.
You can return unworn items with tags attached within 7 days of delivery for a refund. Request it from My Orders. Online payments are refunded to the original method within 5–7 business days after we receive the item; Cash on Delivery orders are refunded by bank transfer or UPI.
Items that have been worn, washed, altered or are missing their tags, and items bought on final sale.
Sorry about that! Request a return from My Orders with a photo in the details, or contact us — we will replace it or refund you in full, including shipping.
Care
Machine wash cold, inside out, with similar colours. Do not bleach. Tumble dry low or dry in the shade. Iron on the reverse and never iron directly on a print.
